Shipping & Returns

FREIGHT
ALL ORDERS ARE SHIPPED F.O.B. GRAND RAPIDS, MICHIGAN. SHIPPING, AND ANY OTHER DESTINATION CHARGES, WILL BE PAID BY THE CUSTOMER. UNLESS OTHERWISE SPECIFIED, ALL ORDERS WILL BE SHIPPED GROUND BY A NATIONAL PARCEL DELIVERY SERVICE.

WARRANTY
ALL PRODUCTS MANUFACTURED OR DISTRIBUTED BY DOWN INC. ARE WARRANTED AGAINST DEFECTS IN WORKMANSHIP AND FABRICATION. WARRANTY CLAIMS AND RETURNS MUST BE MADE WITHIN 30 DAYS FOR AN EXCHANGE OR FULL REFUND.

RETURNS
REQUEST FOR RETURNS MUST BE MADE WITHIN 30 DAYS OF SHIPMENT. ONLY UNUSED ITEMS MAY BE RETURNED FOR CREDIT. ALL RETURNS MUST BE ACCOMPANIED BY A PACKING SLIP AND RETURN AUTHORIZATION NUMBER ISSUED BY DOWN INC. THE RETURN AUTHORIZATION NUMBER SHOULD BE CLEARLY MARKED ON THE OUTSIDE OF THE SHIPPING CARTON. SHIPMENTS RETURNED WITHOUT RETURN AUTHORIZATION MAY BE REFUSED. RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE AND ADDITIONAL FEES MAY BE APPLIED FOR ITEMS THAT REQUIRE REPACKAGING. CUSTOM ITEMS MAY NOT BE RETURNED.