Shipping & Returns

FREIGHT
ALL ORDERS ARE SHIPPED F.O.B. GRAND RAPIDS, MICHIGAN. SHIPPING, AND ANY OTHER DESTINATION CHARGES, WILL BE PAID BY THE CUSTOMER. UNLESS OTHERWISE SPECIFIED, ALL ORDERS WILL BE SHIPPED GROUND BY A NATIONAL PARCEL DELIVERY SERVICE.

WARRANTY
ALL PRODUCTS MANUFACTURED OR DISTRIBUTED BY DOWN INC. ARE WARRANTED AGAINST DEFECTS IN WORKMANSHIP AND FABRICATION. WARRANTY CLAIMS AND RETURNS MUST BE MADE WITHIN 30 DAYS FOR AN EXCHANGE OR FULL REFUND.

RETURNS
REQUEST FOR RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIPT. ONLY UNUSED ITEMS MAY BE RETURNED FOR CREDIT. ALL RETURNS MUST BE APPROVED AND HAVE A RETURN AUTHORIZATION NUMBER ISSUED BY DOWN INC.  SHIPMENTS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER MAY BE REFUSED. ASIDE FROM DEFECTIVE, DAMAGED OR INCORRECT ITEMS, RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE AND ADDITIONAL FEES MAY BE APPLIED FOR ITEMS THAT REQUIRE REPACKAGING. CUSTOM ITEMS MAY NOT BE RETURNED UNLESS DEFECTIVE OR DAMAGED.