Start a Return | DOWN inc.

Please fill out the form below to request a return.

Return Authorization Form

Account #(Required)

Company Name(Required)

Name(Required)

First Last

Email(Required)

Phone(Required)

Invoice #(Required)

Invoice Date(Required)

Please Note: Our standard return policy requires return requests to be submitted within 30 days of receipt. Requests submitted outside the standard return window will be reviewed by our Customer Service team for eligibility. Approval is not guaranteed.

Items for Return:(Required)

Item SKU#

Item Name

Quantity

Reason for return(Required)

Preference Issue

To reduce our carbon footprint, we pack products as efficiently as possible. As a result, your pillow may arrive compressed. This is expected and will resolve with proper fluffing. Before you decide to return, this may be helpful:

How to Fluff a Down or Feather Pillow

Please Describe(Required)

Please Describe (optional)

Condition(Required)

Unopened

Opened - Unused

Opened - Used

Do you have the original packaging?(Required)

Yes

Please provide any photos you have (optional)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, img, heif, bmp, gif, mp4, mov, Max. file size: 50 MB, Max. files: 5.

Please provide any photos you have(Required)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, img, heif, bmp, gif, mp4, mov, Max. file size: 50 MB, Max. files: 5.

Return/Exchange Item(s)(Required)

Return

Exchange

Replace/Exchange Item(s)(Required)

Replace with same item

Exchange for new item

Exchange with:(Required)

Item SKU#

Item Name

Quantity

Price Difference(Required)

If the price of the exchanged item(s) is higher than the price of the returned item(s), you will receive an invoice for the difference in price. Payment is required before any new items will be shipped.

I understand that I will be invoiced for the additional cost for exchanged item(s) that exceed the price of the returned item(s).

Address(Required)

This is the address that you will be returning your product(s) from.

Street Address Address Line 2 City State ZIP Code

Restocking Fee(Required)

I understand that a 15% restocking fee may be deducted from my total refund amount.

Restocking Fee(Required)

Upon inspection, if the item returned is not found to be damaged or defective, you may be liable for a 15% restocking fee.

I understand that a 15% restocking fee may be deducted from my total refund amount.

Return Shipping(Required)

I understand that the cost of return shipping will be deducted from my total refund amount.

Return Shipping(Required)

Upon inspection, if the item returned is not found to be damaged or defective, the return shipping cost may be deducted from your total refund amount.

I understand that the cost of return shipping may be deducted from my total refund amount.

REQUEST FOR RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIPT. ONLY UNUSED ITEMS MAY BE RETURNED FOR CREDIT. ALL RETURNS MUST BE APPROVED AND HAVE A RETURN AUTHORIZATION NUMBER ISSUED BY DOWN INC. SHIPMENTS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER MAY BE REFUSED. ASIDE FROM DEFECTIVE, DAMAGED OR INCORRECT ITEMS, RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE AND ADDITIONAL FEES MAY BE APPLIED FOR ITEMS THAT REQUIRE REPACKAGING. CUSTOM ITEMS MAY NOT BE RETURNED UNLESS DEFECTIVE OR ARRIVED DAMAGED.