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REQUEST FOR RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIPT. ONLY UNUSED ITEMS MAY BE RETURNED FOR CREDIT. ALL RETURNS MUST BE APPROVED AND HAVE A RETURN AUTHORIZATION NUMBER ISSUED BY DOWN INC.  SHIPMENTS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER MAY BE REFUSED. ASIDE FROM DEFECTIVE, DAMAGED OR INCORRECT ITEMS, RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE AND ADDITIONAL FEES MAY BE APPLIED FOR ITEMS THAT REQUIRE REPACKAGING. CUSTOM ITEMS MAY NOT BE RETURNED UNLESS DEFECTIVE OR ARRIVED DAMAGED.