DOWN inc.

DOWN inc. | Down & Feather Bedding | Grand Rapids, Michigan

Summer Office Hours: Monday – Thursday 8:30am – 5pm EST; Friday 8:30am – 1pm EST (through August 30th, 2019)

ANSWERS TO EVERYTHING

We’ve answered some of your most popular questions…

Product information

About down:

  • Down is defined as a unique three-dimensional cluster with the ability to trap air and add warmth without weight. It’s breathable and wicks away moisture while insulating.
  • Our products are hypoallergenic.

About fill power:

  • Fill power is a numerical designation for the volume one ounce of down occupies. The higher the value the more volume the one ounce will occupy. Fill power also provides an index for determining the lofting, insulation properties and quality of the down.
  • Our products have a 600 fill power.

About feathers:

  • Feathers are two dimensional and defined by having a spine. They provide body and recovery when used in down and feather blended pillows or all feather pillows.

About deco fillers:

  • We recommend deco fillers to be 1 inch larger than the cover, so it fills out the cover as best as possible.

About duvet inserts:

  • We recommend duvet inserts to be a minimum of 2 inches larger than the cover, so it fills out the cover as best as possible.

About baffle box duvet construction:

A vertical wall of fabric between boxes keeps fill evenly distributed, and allows the down to reach it’s maximum loft providing warmth and thickness.

About sewn-through duvet construction:

  • Two pieces of fabric are layered with fill  sandwiched between them, then sewn to help keep the fill evenly distributed.

Product care

Down & feather product:

We recommend professional laundering 1-2 times/year (note laundering, not dry cleaning). If you choose to home launder please use the following guidelines:

Machine wash in an over sized machine without a center agitator, using warm water and mild detergent on the delicate cycle.
Machine wash in an over sized machine without a center agitator, using warm water and mild detergent on the delicate cycle.
Do not use bleach or fabric softener. Repeat the rinse cycle an additional 1-2 times to ensure the detergent is completely removed.
Do not use bleach or fabric softener. Repeat the rinse cycle an additional 1-2 times to ensure the detergent is completely removed.
Dry using the low heat. Dry well beyond the point where the outer fabric feels dry so that the inner down clusters will be fully dry – this often takes 3-4 cycles.
Dry using the low heat. Dry well beyond the point where the outer fabric feels dry so that the inner down clusters will be fully dry – this often takes 3-4 cycles.
Do not iron!
Do not iron!

Down alternative product:

You may choose to have your duvet insert and sleeping pillows professionally laundered or wash your bedding at home. We recommend washing product 1-2 times/year. If you choose to home launder please use the following guidelines:

Machine wash warm in a washing machine that doesn’t have an agitator.
Machine wash warm in a washing machine that doesn’t have an agitator.
Do not use bleach or fabric softener. Repeat the rinse cycle an additional 1-2 times to ensure the detergent is completely removed.
Do not use bleach or fabric softener. Repeat the rinse cycle an additional 1-2 times to ensure the detergent is completely removed.
Tumble dry medium. Run it through several (3-4) drying cycles to be sure it’s completely dry. Between drying cycles, remove product, shake it, and return it to the dryer to ensure consistent drying.
Tumble dry medium. Run it through several (3-4) drying cycles to be sure it’s completely dry. Between drying cycles, remove product, shake it, and return it to the dryer to ensure consistent drying.
Do not iron!
Do not iron!

Current & Aspiring Trade Partners

Please contact Customer Service for our lead times, shipping costs and return policy.

  • e-mail: customerservice@downinc.com
  • phone: 800.552.9231

Or send us a message…