ANSWERS TO EVERYTHING
We’ve answered some of your most popular questions…
Product information
About down:
- Down is defined as a unique three-dimensional cluster with the ability to trap air and add warmth without weight. It’s breathable and wicks away moisture while insulating.
- Our products are hypoallergenic.
About fill power:
- Fill power is a numerical designation for the volume one ounce of down occupies. The higher the value the more volume the one ounce will occupy. Fill power also provides an index for determining the lofting, insulation properties and quality of the down.
- Our products have a fill power of 600-750.
About feathers:
- Feathers are two dimensional and defined by having a spine. They provide body and recovery when used in down and feather blended pillows or all feather pillows.
About deco fillers:
- We recommend deco fillers to be 1-2″ larger than the cover for all shapes except neckrolls, You only need to size up 1” for neckrolls.
About duvet inserts:
- We recommend duvet inserts to be a minimum of 2 inches larger than the cover, so it fills out the cover as best as possible.
Understanding law tags for down-filled products:
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There is no way to sort fiber pieces from down clusters. To maintain price point and integrity of our down product, the fill ratio is 75% pure down, and 25% down and feather fibers.
Baffle box vs, sewn-through duvet construction:
Baffle box features a vertical wall of fabric between boxes keeps fill evenly distributed, and allows the down to reach its maximum loft providing warmth and thickness.
By contrast, sewn-through duvet construction has two layers of fabric layered with fill sandwiched between them, then sewn together to help keep the fill evenly distributed.
Learn more about the differences in duvet construction here.
Product care
DOWN CARE INSTRUCTIONS
We recommend professional laundering 1-2 times per year (note: do not dryclean). If you choose to launder at home, please use the following guidelines:
Machine wash in an over-sized machine without a center agitator in warm water with mild detergent on delicate cycle. Repeat the rinse cycle 1-2 times to ensure the detergent is completely removed.
Do not use bleach or fabric softener.
Tumble dry, medium temperature (dry well beyond the point that the outer fabric feels dry, so that the inner clusters will be fully dry. This may take 3-4 cycles. Between cycles, remove from dryer and shake to ensure consistent drying).
Do not iron.
DOWN ALTERNATIVE CARE INSTRUCTIONS
We recommend professional laundering 1-2 times per year (note: do not dry-clean). If you choose to launder at home, please use the following guidelines:
Machine wash in an over-sized machine without a center agitator in warm water with mild detergent on delicate cycle. Repeat the rinse cycle 1-2 times to ensure the detergent is completely removed.
Do not use bleach or fabric softener.
Tumble dry, medium temperature (dry well beyond the point that the outer fabric feels dry, so that the inner clusters will be fully dry. This may take 3-4 cycles. Between cycles, remove from dryer and shake to ensure consistent drying).
Do not iron.
Read our post on how to wash your down bedding here.
Current & Aspiring Trade Partners
Please contact Customer Service for our lead times, shipping costs and return policy.
- e-mail: customerservice@downinc.com
- phone: 800.552.9231
Or send us a message…
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