Ordering Process

ORDERING PROCESS FOR CURRENT TRADE PARTNERS
ONLINE ORDERS – DOWNINC.COM
E-MAIL – CUSTOMERSERVICE@DOWNINC.COM
• INCLUDE ACCOUNT NAME, ACCOUNT NUMBER, QUANTITY AND STOCK NUMBERS. 

FAX ORDERS – 616-452-1255
• INCLUDE ACCOUNT NAME, ACCOUNT NUMBER, QUANTITY
AND STOCK NUMBERS.
• CREDIT CARD CUSTOMERS SHOULD INCLUDE CARD NUMBER,
EXPIRATION DATE AND CARD VERIFICATION CODE.

PHONE ORDERS – 1.800.552.9231 (LOCAL – 616.241.3922)
• 8:30 A.M. – 5:00 P.M. EST, MONDAY – FRIDAY
ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY DOWN INC.

TERMS OF SALE
CUSTOMERS WHO MEET, AND MAINTAIN, OUR CREDIT CRITERIA WILL BE EXTENDED PAYMENT TERMS OF NET 15 or 30 DAYS FROM INVOICE DATE. WHEN APPLYING FOR TERMS, PLEASE COMPLETE A NEW ACCOUNT FORM, IN FULL. PLEASE PROVIDE A MINIMUM OF THREE CREDIT REFERENCES. TO AVOID PROCESSING DELAYS, REFERENCES MUST INCLUDE COMPLETE CONTACT INFORMATION AND ACCOUNT NUMBERS. A FINANCE CHARGE OF 1.5% MAY BE ADDED TO PAST DUE ACCOUNT BALANCES. IN THE EVENT OF DEFAULT OF PAYMENT, THE CUSTOMER WILL BE LIABLE FOR ALL REASONABLE FEES ASSOCIATED WITH COLLECTION.

PRICING
DOWN INC. RESERVES THE RIGHT TO CHANGE ANY AND ALL PUBLISHED PRICES WITH OR WITHOUT NOTICE.

PAYMENT OPTIONS
 NET 30 TERMS FOR QUALIFYING ACCOUNTS, AMERICAN EXPRESS, VISA, MASTERCARD, AND DISCOVER.

NON TRADE PARTNERS
APPLY FOR A NEW ACCOUNT ONLINE – WWW.DOWNINC.COM/BECOME-A-TRADE-PARTNER
E-MAIL – CUSTOMERSERVICE@DOWNINC.COM

IMAGE REPRODUCTION
ALL MATERIALS SHOWN IN THE DOWN INC. CATALOG, PRICE LIST AND WEBSITE ARE COPYRIGHT PROTECTED. REPRODUCTIONS AND/OR USE OF IMAGES WITHOUT THE WRITTEN PERMISSION OF DOWN INC. ARE PROHIBITED.

DOLLAR VOLUME DISCOUNT
DOWN INC. EXTENDS VOLUME DISCOUNTS BASED ON INDIVIDUAL ORDER TOTALS, EXCLUSIVE OF FREIGHT.
DISCOUNTS CALCULATED AS FOLLOWS:
• ORDERS TOTALING $500 TO 999.99 RECEIVE A 5% DISCOUNT
• ORDERS TOTALING $1000 TO 2,499.99 RECEIVE A 7% DISCOUNT
• ORDERS TOTALING $2500 OR MORE RECEIVE A 9% DISCOUNT